Complaints Policy

We’re sorry if something’s gone wrong — we take all complaints seriously and aim to resolve them as quickly as possible.

How to make a complaint

If you’re unhappy with any part of our service, please let us know by emailing complaints@joinsuperfi.com. Please include your name, contact details, and a short description of what’s happened so we can look into it straight away.

We’ll acknowledge your complaint within 7 working days and aim to resolve it as soon as possible. If we need more time, we’ll keep you updated until the matter is closed.

Complaints about regulated payment or data services

Some of the payment and account-information services in the SuperFi app are provided by TrueLayer Limited, which is authorised and regulated by the Financial Conduct Authority (FRN 901096).

If your complaint relates to these regulated services, we’ll pass it to TrueLayer to handle under their FCA-regulated complaints process. You can also contact them directly at support@truelayer.com or visit www.truelayer.com.

Our commitment

We want to make things right and learn from your feedback. Every complaint helps us improve SuperFi and the services we provide.